Junior Customer Care Officer

About the role

Seib Insurance and Reinsurance – Qatar is seeking a Junior Customer Care Officer to support its life and medical claims portfolio. The role involves responding to client queries and complaints via email and telephone, ensuring timely and accurate service.

Key responsibilities

• Resolve claim‑related queries and coordinate escalations with TPA and Seib management.
• Maintain daily liaison with clients for assigned portfolios and report service issues.
• Communicate group renewal advice and sales proposals, providing weekly updates to the Senior Claims Manager.
• Prepare and deliver presentations for new and renewed policies to brokers, policy holders and insured parties.
• Assist in the preparation of policy booklets and ensure issuance within agreed turnaround times.
• Monitor active issues, recommend preventive actions and contribute to client satisfaction and policy renewal goals.
• Adhere strictly to administrative and communication timelines for email acknowledgements, closures and phone responses.

Required profile

• Bachelor’s degree in Business Administration.
• 0–2 years of professional experience.
• Previous experience in the medical field is preferred.

Required skills