Key Account Manager – Qatar & Bahrain

About the role

The Key Account Manager will own and grow strategic client accounts across Qatar and Bahrain, acting as the senior commercial face of the company. You will ensure service satisfaction, retain revenue, and drive new business in line with commercial targets while leading a junior business development team.

Key responsibilities

• Serve as primary relationship owner for assigned client accounts in Qatar and Bahrain.
• Conduct regular client reviews, performance reporting, and satisfaction assessments.
• Coordinate with Operations to ensure SLA adherence and resolve client escalations.
• Drive account retention and revenue growth through upselling, cross‑selling, contract renewals and new customer acquisition.
• Identify and develop new business opportunities within existing accounts and adjacent segments.
• Prepare proposals, pricing and commercial agreements in alignment with the Managing Director.
• Supervise and coach junior BD team members (Specialist, Coordinator) in day‑to‑day client engagement.
• Maintain accurate CRM records and manage the commercial pipeline.
• Monitor market trends, competitor activity and client needs to shape commercial strategy.
• Collaborate with Operations, Finance and other functions to meet client commitments.

Required profile

• Minimum 10 years of B2B sales/account management experience.
• At least 4 years managing strategic logistics or supply‑chain accounts in the GCC.
• Proven record of revenue retention and growth across key accounts.
• Fluent English (written and spoken); Arabic proficiency preferred.
• MBA or equivalent postgraduate qualification.
• Established relationships with key Qatar/Bahrain shippers, retailers or e‑commerce players.
• Experience leading or coaching a small commercial team.

Required skills

• Proficiency with CRM platforms and pipeline reporting.
• Advanced Microsoft Excel and PowerPoint.
• Commercial modelling and unit‑economics analysis.
• Contract structuring, SLA design and commercial governance.