L1/L2 App Support Engineer – Qatar

About the role

The L1/L2 App Support Engineer will provide first‑ and second‑level technical support for SharePoint environments and .NET‑based web applications in a production setting. The role focuses on incident investigation, troubleshooting, and ensuring service availability for end‑users.

Key responsibilities

• Administer SharePoint sites, site collections, lists, libraries and manage permissions, security groups and role assignments.
• Support SharePoint web parts, pages, workflows and resolve performance or functionality issues.
• Monitor SharePoint health, services and application availability.
• Provide L1/L2 support for .NET web applications, including debugging using logs and tracing tools.
• Maintain IIS‑hosted applications, identify root causes of failures and coordinate fixes with development teams.
• Perform detailed log analysis (application, IIS, system logs) and conduct root‑cause analysis for recurring incidents.
• Escalate complex technical problems with clear evidence and ensure resolution within SLA timelines.

Required profile

• Proven experience in SharePoint administration and .NET application support.
• Strong analytical skills for incident investigation, debugging and log analysis.
• Good understanding of production support environments and incident management processes.
• Ability to work independently and collaborate with development teams to validate fixes.

Required skills

• SharePoint Administration (sites, permissions, web parts, lists, libraries)
• .NET technologies – C#, ASP.NET
• IIS administration
• SQL Server querying and data troubleshooting
• Log analysis and debugging
• Root‑cause analysis and incident management