Laundry Manager

About the role

The Laundry Manager will lead the hotel’s laundry department, ensuring high‑quality linen and guest laundry services in a fast‑paced hospitality environment. This role combines staff leadership, equipment oversight, and process optimisation to support guest satisfaction and operational efficiency.

Key responsibilities

• Manage daily laundry operations, including washing, drying, ironing, folding, and distribution of linens and guest laundry items.
• Supervise, train, and motivate laundry staff to maintain consistent quality standards and adhere to hotel policies.
• Develop and implement efficient workflows to ensure timely processing of laundry items.
• Oversee inventory management of laundry supplies, detergents, and chemicals.
• Coordinate regular maintenance of laundry equipment and promptly address any malfunctions.
• Enforce health, safety, and hygiene standards in compliance with hotel policies and local regulations.
• Prepare and manage the laundry department budget, controlling operational costs and maximising efficiency.
• Collaborate with housekeeping and other departments to meet guest expectations and resolve laundry‑related issues.
• Maintain accurate records of laundry operations, including equipment usage, maintenance logs, and staff schedules.
• Conduct regular quality checks and participate in audits to ensure compliance with brand standards.
• Implement innovative solutions to improve laundry processes and reduce environmental impact.

Required profile

• Proven experience in laundry management within a 5‑star hotel setting.
• Strong leadership, organisational, and multitasking abilities.
• Excellent communication skills in English.
• Ability to work under pressure while maintaining attention to detail and quality standards.
• Thorough understanding of health and safety regulations in laundry operations.
• Strong cost‑management, budgeting, and problem‑solving skills.

Required skills

• Industrial laundry equipment operation
• Inventory management systems