Online Account Executive

About the role

The Online Account Executive is the primary point of contact for Snoonu’s restaurant partners, helping them navigate the platform and improve their business performance. Working within a centralized support model, you will handle both inbound queries and proactive outreach across multiple communication channels.

Key responsibilities

• Respond to partner inquiries via WhatsApp, phone and email regarding platform usage, menu management, promotions and performance.
• Guide newly onboarded restaurants through Snoonu’s features and best practices.
• Assist partners with payment‑related questions, coordinating with internal finance and operations teams.
• Manage escalations and challenging conversations with professionalism and empathy.
• Document partner issues and ensure follow‑up until resolution.
• Collaborate with Operations, Finance, Content and Training teams to deliver consistent support.
• Proactively share recommendations to boost visibility, order volume and overall performance.
• Educate partners on growth tools such as campaigns, offers and menu optimisation.

Required profile

• Bachelor’s degree in Business, Marketing or a related field (preferred).
• 0–2 years of experience in customer service, account management, call centre or commercial roles.
• Fluent in Arabic and English, both spoken and written.
• Comfortable handling a high volume of interactions in a fast‑paced environment.
• Strong communication, problem‑solving and relationship‑building abilities.
• Energetic, adaptable, team‑oriented and able to multitask effectively.

Required skills