Operations Manager - Hospitality

About the role

An experienced Operations Manager is sought to join the Hospitality Department as part of business expansion and operational development. The role oversees the overall hotel or resort operations, manages several departments, drives operational efficiency and ensures exceptional guest experiences while maintaining high service and quality standards.

Key responsibilities

• Oversee daily operations of the hotel or resort and coordinate all departments smoothly and efficiently.
• Manage and supervise departments such as Front Office, Housekeeping, Food & Beverage, Maintenance and Guest Services.
• Lead department heads and operational teams to meet business objectives and service standards.
• Monitor performance, budgets, expenses and cost-control measures.
• Handle guest complaints and operational issues to improve guest satisfaction and service delivery.
• Develop and implement operational policies, procedures and strategies.
• Ensure compliance with hospitality standards, health and safety regulations and company policies.

Required profile

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration or a related field.
• Minimum 5-8 years of relevant experience in hotel or resort operations, preferably in a managerial or senior leadership position.
• Proven experience managing the overall operations of a hotel or resort is mandatory; candidates whose experience is limited to standalone restaurants or F&B will not be considered.
• Demonstrated leadership experience managing operational teams and department heads.

Required skills

• Strong understanding of Front Office, Housekeeping, F&B and Facilities Management.
• Financial management, problem-solving and decision-making.
• Excellent communication, interpersonal and organisational abilities.

Candidates apply by completing the application form and submitting their latest CV through the Easy Apply option.