Senior Technical Documentation Administrator

About the role

Provide domain knowledge and coordinate with team members in developing, supporting and executing the LOTS project. Assist in preparing management reports, carry out SAP entries and generate dashboards for stakeholders.

Key responsibilities

• Administer incoming and outgoing correspondence, ensuring timely registration and distribution.
• Maintain a filing system for documentation to enable fast retrieval.
• Assist staff in preparing documents and reports, assembling document packages and verifying accuracy before release.
• Monitor databases, generate regular status reports, and organize meetings with minutes distribution.
• Liaise with departments to uphold documentation management and archiving requirements.
• Prepare reports and presentations for management and other stakeholders.
• Identify and address system‑related issues affecting order releases, service entry sheets and payments.
• Participate in the development, review, improvement and implementation of business processes and workflows.

Required profile

• Bachelor’s degree in Business Administration or related field (preferred).
• Minimum 3 years experience in database or data file repository management.
• At least 1 year experience in scheduling and calendar management.
• Excellent computer literacy with high proficiency in the MS Office suite.
• Strong ability to explain procedural formalities and provide support to multiple business areas.

Required skills

• Proficiency in SAP ESM and MM modules.
• Advanced knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
• Familiarity with Microsoft Access (advantage).