Service Advisor – Trucks & Buses

About the role

The Service Advisor will be the primary liaison between customers and the workshop for trucks and buses, ensuring service requests are understood, communicated and completed to high quality standards. You will support the after‑sales team in delivering a professional and efficient service experience.

Key responsibilities

• Welcome customers, open job cards and accurately record vehicle details and service requests.
• Coordinate with technicians to schedule work, provide cost estimates, obtain approvals and keep customers informed of progress.
• Prepare estimates, invoices and service documentation, and review completed work before vehicle hand‑over.
• Follow up with customers to confirm satisfaction and support workshop productivity and revenue targets.

Required profile

• Diploma or technical qualification in Automotive Engineering, Mechanical Engineering or related field.
• Previous experience as a Service Advisor in commercial vehicles, trucks, buses or heavy equipment.
• Strong customer‑handling and problem‑solving abilities, with good written and spoken English.

Required skills

• Practical knowledge of vehicle diagnosis, preventive maintenance and repair procedures.
• Experience with workshop or dealer management systems.
• Understanding of workshop operations, job‑card management and ability to identify additional service opportunities.