Spa Director

About the role

The Spa Director manages and supervises all areas of the spa, including its programs, services, hours of operation, facilities and staff. The role coordinates the delivery of spa services such as salon, skin care, fitness and wellness, massage, program coordination, reservations, the reception desk and locker rooms, and works with the management team and hourly employees to run the spa successfully while improving guest and employee satisfaction and the department's financial performance.

Key responsibilities

• Manage spa operations and budgets: select vendors, oversee retail product research, selection and purchasing, manage inventory and uniforms, monitor sales against revenue goals and keep the spa clean.
• Manage sales and marketing strategy: coordinate group services and contracts, develop promotions and gift-with-purchase offers, include spa services in property marketing and recommend new products.
• Manage revenue and expenses: monitor payroll, review operating statements and budgets, and control controllable expenses such as guest amenities, linen, salon products, plants and paper supplies.
• Deliver exceptional customer service through strong guest hospitality and by empowering employees to serve well.
• Handle human resources: review guest feedback, interview and hire management and hourly staff, run the orientation program, administer performance appraisals, develop employee goals and maintain open communication.

Required profile

• 2-year degree in Business Administration, Hotel and Restaurant Management or a related major, with 4 years of experience in the spa, guest services, front desk, sales and marketing or a related field.
• OR a 4-year bachelor's degree in those fields with 2 years of experience in the same areas.