Spa Receptionist

About the role

The Spa Receptionist provides a warm, professional and personalised welcome to all spa guests and ensures the smooth and efficient operation of the Spa reception. The role covers managing reservations, handling guest inquiries, promoting spa treatments and retail products, and delivering service in line with The Chedi Katara Hotel & Resort's luxury hospitality standards.

Key responsibilities

• Welcome guests, answer calls and respond to inquiries, giving accurate information on treatments, facilities, packages, availability, duration and pricing.
• Manage reservations, confirmations, cancellations and amendments, and coordinate appointments with therapists so rooms are used optimally.
• Maintain guest profiles, preferences, treatment history and reservation records, and complete daily opening and closing procedures.
• Prepare daily appointment schedules, sales summaries and operational reports, and assist with spa tours, promotions and special guest visits.
• Promote treatments, packages, memberships and retail products, identify upsell and cross-sell opportunities, process payments and prepare daily sales reports.
• Keep reception areas, waiting lounges and retail displays clean, stocked and well presented.
• Handle guest concerns and complaints professionally, resolve minor ones and escalate others to Spa Management, keeping guest information confidential.
• Support spa operations, report maintenance issues and comply with health, safety, hygiene and security procedures.

Required profile

• Minimum of 2 years of experience as a Spa Receptionist, preferably in a luxury hotel or spa environment.
• Excellent grooming and professional presentation, strong communication and interpersonal skills, and fluency in English.
• Knowledge of Arabic or other languages is an advantage.
• Strong sales skills, organisational and time-management skills, attention to detail and a genuine passion for guest satisfaction.
• Ability to handle guest concerns professionally and maintain confidentiality.
• Flexible to work shifts, weekends and public holidays as required.

Required skills

• Proficiency in spa reservation systems and Microsoft Office.
• Payment processing and billing.