Sr. Manager Logistics Operations

About the role

Talabat, part of the Delivery Hero Group, is looking for a Senior Manager Logistics Operations in Doha. The role leads the overall supply ecosystem of Talabat Qatar, building a sustainable, high-quality and high-performing rider base and driving supply growth and acquisition.

Key responsibilities

• Develop and execute the supply growth and acquisition strategy aligned with business demand and market dynamics.
• Lead long-term supply forecasting and planning to ensure full coverage and service levels.
• Launch new supply channels such as female riders, refugees, micro-financing and e-bikes.
• Manage the full lifecycle of 3PL partnerships, from selection and onboarding to performance management and contract renewals, setting KPIs and SLAs.
• Build strong strategic relationships with key 3PL partners and lead the on-ground operations team.
• Monitor and improve operational KPIs such as rider supply rate, EPH, order-on-time percentage and churn rate.
• Implement standardized processes and digital tools, coach managers, seniors and specialists, and work with People, Finance, Commercial and Product teams.
• Drive automation and technology initiatives, oversee equipment such as uniforms, delivery boxes and e-bikes, and build long-term plans for growth.

Required profile

• Bachelor's degree; logistics, supply chain, operations or equivalent experience preferred.
• At least 5 years of experience in operational roles in fast-paced environments; foodtech logistics track record and management consulting experience are a plus.
• Management experience and ability to manage direct reports.
• Able to travel to all Talabat markets as needed.

Required skills

• Advanced proficiency in Google Sheets.
• Strong written and spoken English; Arabic is good to have but not necessary.
• Organized, process-driven and able to handle a heavy workload.