Store Director

About the role

The Store Director leads the overall performance of a Sephora store in Qatar, ensuring exceptional operational standards and an elevated customer experience. You will drive sales, profitability, and team development while managing budgets and compliance.

Key responsibilities

• Model the Sephora attitude and provide front‑line leadership to ensure client satisfaction.
• Coach and train the management team to meet commercial and operational KPIs.
• Maintain floor coverage, motivate staff, and use tools such as Love Meter and CEE to monitor satisfaction.
• Partner with Training to promote beauty services and digital tools (Happy App) for personalized service.
• Collaborate with Brand Supervisors and oversee brand compliance.
• Implement retail priorities, reinforce sales policies, and create internal competitions to boost results.
• Work with the Operations Manager to ensure efficiency, policy compliance, and store readiness.

Required profile

• Strong leadership presence with the ability to inspire and motivate a diverse team.
• Excellent coaching and problem‑solving skills, especially in challenging client situations.
• Ability to analyze performance data and develop actionable improvement plans.
• Commitment to delivering a high‑quality, addictive client experience.

Required skills

• Proficiency with Sephora’s internal tools: Love Meter, CEE, and Happy App.
• Experience using digital platforms to personalize customer service.