Team Leader – Sales (Outsourced) - Arabic

About the role

This long-term, outsourced position leads a team of Personal Banking Officers who provide banking services to potential customers, build relationships with existing customers and maintain their portfolios to grow and retain business while keeping customer service quality high. It sits within Retail Banking / Personal Banking in Qatar, reports to the Branch Manager / Sales Manager and requires fluency in both English and Arabic.

Key responsibilities

• Achieve agreed team sales targets in line with bank policies and procedures, supporting overall branch targets.
• Promote products such as salary accounts, loans, cards and deposits, and open new business channels by listing and visiting new companies.
• Prepare a sales plan for the team, follow up on its execution and manage day-to-day activities and call reports.
• Coach team members, ensure clients understand product features, fees, terms and conditions, and direct them to the right channels (ATM, mobile and internet banking).
• Visit customers outside the branch proactively and refer service queries to the branch network, escalating complex ones.
• Maintain accurate records of client relationship transactions and respond promptly to customer requests.
• Assess the competitiveness of the bank's products and services against competitors.

Required profile

• University graduate in Business Management, Accounting or Finance.
• 5 to 8 years of experience in banking sales, with an active network and connections list.
• Fluency in English and Arabic is mandatory.

Required skills

• Knowledge of retail and personal banking products and services.
• Retail credit policy knowledge.
• Relationship building, marketing and selling, and negotiation skills.
• Effective collaboration and communication in a multi-cultural environment.