Telesales Team Leader

About the role

ECCO Gulf Majorel Qatar is hiring a full-time Telesales Team Leader. The role supervises the day-to-day operations of a tele sales team, drives daily and monthly sales targets, coaches agents and ensures quality and compliance with sales scripts.

Key responsibilities

• Supervise the team's daily activities, monitor leads, conversion rate and connected calls, and take immediate corrective action to avoid target gaps.
• Ensure agents follow schedules, login hours and break timings, and adhere to approved scripts and processes.
• Hold daily huddles to set expectations and targets, coach agents on objection handling, closing techniques and pitch improvement, and verify lead quality through random sample listening and one-to-one sessions.
• Maintain daily performance trackers and reports (daily productivity report, daily interactions segregation report, daily complaints brief) and submit them to the Project Manager.
• Support new joiners with onboarding and basic training guidance, and handle attendance, discipline and conduct matters.
• Monitor call quality through random call monitoring, identify recurring issues and escalate them to the Project Manager.