Assistant Manager – Business Process Management

About the role

The incumbent will identify the current state of business processes, document models, and facilitate stakeholder consensus on new process designs. The role focuses on using business process modeling tools and automation technologies to drive efficiency and customer satisfaction.

Key responsibilities

• Run and steer Lean, Six Sigma and Change Management projects to improve customer satisfaction and operational efficiency across the Group.
• Establish measurement plans, monitor KPIs and execute control plans for end‑to‑end process enhancement initiatives.
• Lead cross‑functional design teams to analyse existing workflows, identify non‑value‑added steps and implement improvement recommendations.

Required profile

• Bachelor’s degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology.
• At least 4 years of experience in process reengineering, business consulting or project management within a financial services environment, with a Six Sigma Green Belt certification.

Required skills

• Six Sigma Green Belt methodology.
• Lean process improvement techniques.
• Change Management and KPI development.
• Process modeling and data‑driven analysis.