Credit Supervisor

About the role

We are looking for a Credit Supervisor to lead the credit and accounts receivable functions for our hotel. The role ensures accurate billing, timely collections and compliance with credit policies, supporting a positive guest experience and financial performance.

Key responsibilities

• Oversee all hotel credit and accounts receivable activities.
• Review and approve credit applications in line with company policies.
• Conduct credit checks for corporate, government and travel‑agency accounts.
• Follow up on outstanding balances and ensure timely collections.
• Review aging reports and support effective collection strategies.
• Ensure accurate billing for groups, events, long‑stay guests and corporate accounts.
• Verify supporting documents and resolve billing disputes with relevant departments.
• Maintain accurate and compliant credit files and documentation.
• Prepare credit reports, reconciliations and month‑end summaries.
• Support internal and external audits with required documentation.
• Coordinate closely with Front Office, Sales, Events and Finance teams.
• Communicate with clients regarding billing inquiries, payments and credit terms.
• Build and maintain positive relationships with clients and business partners.

Required profile

• Previous experience in hotel credit, accounts receivable or finance (hospitality experience preferred).
• Strong understanding of credit procedures, billing and collection processes.
• High level of accuracy, integrity and attention to detail.
• Excellent communication and negotiation abilities.
• Ability to work independently and meet deadlines.

Required skills

• PMS
• Accounting systems
• MS Excel

What we offer

• Commitment to diversity and inclusion.
• Opportunities for development and advancement within a global hospitality group.
• Supportive environment that encourages personal growth and responsible hospitality.