Customer Success Manager – GCC

About the role

Our client is seeking a commercially driven Customer Success Manager to own client revenue growth, product adoption, retention, and account success across enterprise accounts in Qatar and key GCC markets (Saudi Arabia, Oman, Bahrain, Kuwait). This senior individual‑contributor role will manage strategic relationships, drive account expansion and deliver measurable commercial outcomes.

Key responsibilities

• Drive end‑to‑end client revenue growth and meet retention and account‑growth targets across the GCC region.
• Identify, negotiate and close cross‑sell and upsell opportunities within existing enterprise accounts.
• Develop and execute structured customer‑success and account plans, including onboarding, adoption and Quarterly Business Reviews.
• Monitor redemption volumes and platform adoption for travel, digital gift cards, experiences and merchandise.
• Navigate regional procurement processes and build trusted relationships with senior and executive‑level stakeholders.
• Collaborate with product, growth, operations and support teams to resolve client issues and influence product road‑maps.

Required profile

• 4–6 years of experience in Customer Success, Account Management or a similar commercial role.
• Proven track record of managing revenue, retention and account‑growth targets in enterprise environments.
• Experience handling complex enterprise accounts across Qatar and/or GCC markets and understanding of regional procurement cycles.
• Strong communication, presentation, negotiation and relationship‑management skills with senior executives.
• Fluency in English; Arabic proficiency is a plus.
• Based in Doha with a valid QID or transferable work residency.

Required skills

• Enterprise sales
• Revenue growth
• Customer retention
• Account management
• Customer success
• Upselling
• Cross‑selling