Facilities Help Desk Coordinator

About the role

The Facilities Help Desk Coordinator will lead the daily operations of the FM Help Desk for a large‑scale electromechanical maintenance and facility management project. You will ensure that service requests are captured, tracked and resolved efficiently while maintaining accurate data in the CAFM system.

Key responsibilities

• Receive, log, categorize, assign and monitor maintenance requests.
• Maintain up‑to‑date work‑order information within the CAFM system.
• Coordinate with customers, engineers, supervisors and technicians to ensure timely completion of work orders.
• Train users on CAFM functionality and established workflows.
• Monitor compliance with Help Desk and CAFM procedures and prepare operational reports.
• Analyze service issues and support fast, effective resolution.

Required profile

• Higher education degree.
• Minimum 2 years experience in Help Desk operations or customer service within FM or a related environment.
• Previous supervisory‑level experience.
• Fluent in Arabic and English, spoken and written.
• GCC experience preferred.

Required skills

• Proficiency with CAFM (Computer‑Aided Facility Management) systems.
• Strong Microsoft Office skills.
• Experience using electronic work‑management systems.