Fixed Installation Desk Advisor

About the role

The Fixed Installation Desk Advisor supports the end‑to‑end deployment of fixed fibre (FTTX) and 5G services. Working from a central desk, you will analyse test results, coordinate with technology and commercial teams, and ensure new buildings and towers are ready for customer connection.

Key responsibilities

• Analyse OTDR/LSPM testing reports to verify compliance with budget and service specifications.
• Coordinate operational acceptance of newly declared Ready‑for‑Connect sites with technology teams.
• Create and maintain technical inventory reports for routers, ONT, CPE, STB and fibre patch cords.
• Monitor splitter port utilisation per building and request expansions as needed.
• Handle manual activities such as uploading inventory, booking customer appointments, and disconnecting links on request.
• Track SLAs across field vendors, follow up on order failures and ensure fulfilment within 48 hours.
• Engage with QNBN, Vodafone rollout teams and other parties to obtain Kahramaa IDs and validate field compliance.
• Provide back‑office support, troubleshoot activation issues and reconcile inventory issued to field partners.
• Review post‑installation feedback, generate daily reports and support training of field agents.

Required profile

• Proven experience with OTDR/LSPM testing equipment and fixed‑fibre (FTTX) deployments.
• Strong understanding of 5G infrastructure and SLA requirements.
• Ability to coordinate cross‑functional teams and manage inventory data.
• Excellent attention to detail for technical field challenges such as optical power parameters and fibre routing.

Required skills

• OTDR testing
• LSPM testing equipment
• Fixed‑fibre (FTTX) knowledge
• 5G network fundamentals
• Inventory management systems
• SLA monitoring and reporting

What we offer

• Opportunity to work on high‑impact telecom projects.
• Collaborative environment with technology and commercial teams.
• Professional development through field‑team training.