Front Desk Agent – Hospitality Role

About the role

As a Front Desk Agent you will be the first point of contact for guests, delivering warm, professional service from arrival through departure. You will ensure smooth check‑in and check‑out processes, provide accurate information about the hotel and local attractions, and create memorable experiences that reflect the brand’s hospitality standards.

Key responsibilities

• Greet guests, verify reservations, assign rooms, issue keys and share hotel information.
• Process check‑outs, review charges, handle payments and issue receipts.
• Maintain up‑to‑date knowledge of room categories, rates, promotions and local attractions to assist guests.
• Promote hotel amenities, dining options and upgrades using upselling and cross‑selling techniques.
• Respond promptly to guest requests, questions and concerns, resolving issues efficiently.
• Handle telephone, email and internal communications courteously and accurately.
• Maintain accurate guest records, reservations, billing information and daily reports in line with hotel policies.

Required profile

• A genuine passion for hospitality and creating welcoming experiences.
• Integrity and a commitment to doing the right thing.
• Leadership qualities that inspire teamwork.
• Strong sense of ownership and accountability.
• Ability to act with urgency and discipline in a fast‑paced environment.

Required skills