IT Support Engineer (L1)
HR Insider · Doha
وصف الوظيفة
About the role
We are seeking a customer-oriented IT Support Engineer onsite to provide first-level technical assistance to MCIT end users. This role is responsible for resolving day-to-day IT issues and onboarding new employees.
Key responsibilities
- Serve as the first level of IT support, addressing issues related to laptop performance, preparation, configuration, and printer issues.
- Prepare standard operating procedures (SOPs) for documentation related to support topics.
- Troubleshoot and resolve hardware and software issues on Windows‑based systems and common office applications.
- Support Microsoft Office 365 applications.
Required profile
- Arabic and English language skills.
- 3 to 5 years' experience in related work.
- Knowledge of incident and request management lifecycles.
- Good experience working with ITSM systems.
- Good communication and problem‑solving skills.
Required skills
- Windows operating systems
- Microsoft Office 365
- ITSM platforms
What we offer
- Health Insurance
- Leaves
- Life Insurance
Questions fréquentes
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HR Insider
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