Quality Assurance Manager – Hospitality

About the role

The Quality Assurance Manager will lead the development and maintenance of quality systems across the Waldorf Astoria Doha Lusail, ensuring that all operational processes meet Hilton and Forbes standards of excellence.

Key responsibilities

• Develop and implement robust quality control systems and procedures across operations.
• Monitor and analyze performance metrics to ensure compliance with quality standards.
• Prepare and present regular quality reports to management.
• Conduct internal audits and ensure adherence to regulatory requirements.
• Maintain and update quality documentation, including SOPs and compliance records.
• Lead initiatives to improve product and process quality while reducing supply chain costs.
• Train team members on quality standards, procedures, and best practices.
• Foster a culture of continuous improvement and quality excellence throughout the organization.

Required profile

• 3‑5 years of experience in quality assurance within the hospitality sector.
• Strong knowledge of Forbes standards and Hilton regulations.
• Excellent analytical, communication and leadership abilities.
• Understanding of regulatory frameworks and proprietary quality protocols.
• Experience conducting audits and preparing detailed quality reports.

Required skills

What we offer

• Opportunity to work with a leading global hospitality brand.
• Access to Hilton’s employee wellbeing programs, flexible work options, career development, and travel discounts.
• Inclusive and diverse workplace culture.