Sales Associate (Retail)

About the role

The Sales Associate will represent the brand inside the store, delivering exceptional customer service and driving sales through product knowledge and a friendly approach. You will work closely with the store manager and assistant manager to maintain a welcoming environment and achieve sales targets.

Key responsibilities

• Greet and assist customers, guide product selection, and convert browsers into buyers.
• Promote the Club Apparel Loyalty Program and follow the GUEST selling methodology.
• Maintain visual merchandising standards, ensure stock is displayed attractively, and follow layout and VM guidelines.
• Record inventory movements, prepare stock reports, and minimize loss.
• Operate the POS/billing counter, handle cash, credit cards, vouchers and automatic debits, and issue accurate receipts and refunds.
• Monitor store security, adhere to SOP and loss‑prevention policies, and keep sales figures confidential.
• Work flexible shifts, including extended hours during sales periods and overtime as required.

Required profile

• Well‑groomed, presentable and able to maintain a professional appearance at all times.
• Strong product knowledge and ability to stay updated on brand offerings.
• Flexibility to work varied schedules, including evenings and weekends.
• Commitment to confidentiality and loss‑prevention standards.

Required skills

• POS system operation
• Cash handling and payment processing
• Inventory management and reporting