Senior IT Operations Specialist

About the role

We are looking for a Senior IT Operations Specialist to manage and support IT infrastructure, systems, cybersecurity, and day‑to‑day technology operations across the organization. The successful candidate will maintain reliable and secure IT systems, provide advanced technical support, manage Microsoft technologies and infrastructure, coordinate with technology vendors, and support continuous improvement of IT operations.

Key responsibilities

• Manage and support IT infrastructure, networks, servers, endpoints, and related systems.
• Administer Microsoft 365, Microsoft Intune, Azure, and Active Directory environments.
• Manage endpoint devices, user accounts, access, and IT assets.
• Support backup, recovery, data protection, and business continuity processes.
• Monitor system performance, availability, security, and overall infrastructure health.
• Troubleshoot and resolve complex Tier 2 and Tier 3 technical issues.
• Support cybersecurity, vulnerability management, access controls, and information security practices.
• Manage employee IT onboarding and offboarding, including user accounts, devices, and access.
• Maintain accurate technical documentation, procedures, asset records, and IT knowledge resources.
• Coordinate with IT vendors, software providers, hardware suppliers, and service providers.
• Review software licenses, IT services, and infrastructure requirements to identify cost‑optimization opportunities.
• Assist with internal IT projects, system upgrades, digital workplace solutions, and technology improvements.
• Prioritize technical incidents and infrastructure requirements according to business needs.
• Provide occasional after‑hours or weekend support for critical incidents or planned activities.

Required profile

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.
• 7–10 years of relevant experience in IT infrastructure, systems administration, and technical support.
• 3–5 years of experience in a senior, supervisory, technical lead, or similar capacity.
• Strong hands‑on experience with Microsoft 365, Microsoft Intune, Azure, and endpoint management.
• Good knowledge of Active Directory and Hybrid Active Directory environments.
• Experience with backup and recovery solutions such as Veeam.
• Practical experience with network infrastructure, firewalls, and network security.
• Experience in information security, cybersecurity controls, compliance, vulnerability management, and audit readiness.
• Ability to work independently, manage priorities, and support multiple business requirements.

Required skills

• Microsoft 365
• Microsoft Intune
• Azure
• Active Directory / Hybrid Active Directory
• Veeam backup and recovery
• Network infrastructure and firewalls
• Cybersecurity controls and vulnerability management
• Endpoint device management