Spa Manager

About the role

The Spa Manager oversees the daily operations of the spa, ensuring exceptional guest experiences, efficient service delivery, and adherence to budgetary targets. Reporting to senior hotel leadership, the role combines operational oversight, team leadership, and guest‑service excellence.

Key responsibilities

• Support the Spa Director and assume full managerial duties in their absence, including staff scheduling, supply ordering, and uniform provision.
• Manage spa budgets, operating statements, and payroll reports to meet financial objectives.
• Maintain inventory of supplies and equipment within allocated budgets.
• Ensure cleanliness and proper maintenance of all spa areas and equipment.
• Deliver outstanding customer service, handle guest feedback, and resolve complaints promptly.
• Foster a culture of continuous improvement and high service standards among team members.
• Conduct HR activities such as employee feedback collection, performance coaching, disciplinary procedures, and recognition programs.
• Oversee staff training, orientation, and ongoing development initiatives.

Required profile

• High school diploma or GED.
• Minimum of 2 years experience in spa operations, guest services, or a related hospitality field.

Required skills