Sr. Manager Logistics Operations

About the role

We are looking for a Senior Manager to lead Talabat’s logistics operations in Qatar. You will be responsible for building a sustainable, high‑performing rider supply ecosystem and ensuring service excellence across the market.

Key responsibilities

• Develop and execute supply growth and acquisition strategies aligned with business demand.
• Lead long‑term supply forecasting and planning to meet coverage and service level targets.
• Identify and launch new rider channels such as female riders, refugees, micro‑financing, and e‑bikes.
• Manage the full lifecycle of 3PL partnerships, from selection and onboarding to performance management and contract renewals.
• Set and monitor KPIs and SLAs for 3PL partners to ensure compliance, efficiency and rider quality.
• Oversee on‑ground operations team to guarantee smooth daily operations, compliance and service quality.
• Monitor and improve operational KPIs including rider supply rate, EPH, order‑on‑time percentage and churn.
• Implement standardized processes and digital tools to enhance visibility and scalability.
• Coach and develop a high‑performing team of managers, seniors and specialists across supply, 3PLs and operations.
• Collaborate with People, Finance, Commercial and Product teams to align strategies and deliverables.
• Drive automation and technology‑enabled initiatives, and manage equipment such as uniforms, delivery boxes and e‑bikes.
• Build long‑term plans to sustain growth and strengthen Talabat’s market leadership.

Required profile

• Bachelor’s degree, preferably in Logistics, Supply Chain, Operations or related field.
• Minimum 5 years of experience in operational roles within fast‑paced environments.
• Experience in FoodTech logistics or delivery sector is a plus.
• Management consulting background considered an advantage.
• Proven ability to lead and develop teams and manage direct reports.

Required skills