Airport Server & Infrastructure Engineer

About the role

Madre Integrated Engineering is looking for a subject-matter expert and Level-3 support engineer for the server and infrastructure layer behind airport applications. The role covers operating systems, virtualisation, databases and the hosting environment, owning the deep technical health of the system, resolving issues that Level-2 cannot and driving out root causes.

Key responsibilities

• Provide advanced diagnostics at system, application and infrastructure level.
• Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance, and coordinate manufacturer releases and upgrades.
• Own preventive-maintenance procedures and predictive monitoring.
• Maintain design documents, SOPs and the knowledge base, and mentor and sign off Level-2 competence.
• Provide technical assessment to the Change Advisory Board for system changes.
• Maintain server builds, patching and backups under change control.

Required profile

• Microsoft and/or VMware/Nutanix certification, plus server, virtualisation and database administration experience.
• ITIL Foundation.
• 5 or more years of hands-on work on the specific system in a comparable environment.

Required skills

• Deep product knowledge.
• Diagnostic and root-cause analysis skills.
• OEM liaison, documentation and mentoring.