Assistant L&D Manager

About the role

The Assistant L&D Manager supports the People and Culture Manager in designing, delivering and monitoring learning initiatives for a Pullman hotel. This role ensures that training programs align with the hotel’s strategic goals and brand standards, while fostering a culture of continuous development.

Key responsibilities

• Conduct a comprehensive learning needs analysis and help shape the annual Hotel Training Plan and budget.
• Coordinate and deliver both on‑the‑job and off‑the‑job training, ensuring mandatory Academy courses are assigned, completed and reported.
• Maintain 100% compliance with onboarding, orientation and FLS programs in line with brand promises.
• Champion the use of online and e‑learning tools, manage registrations, track completions and ensure adherence to approval processes.
• Administer the Accor HERO Learning Portal, monitor colleague progress, generate monthly/quarterly reports and ensure all employees are proficient with HERO.
• Develop and execute departmental training plans, provide coaching to leaders, and support departmental trainers.
• Evaluate cross‑training initiatives, measure learning impact and explore multi‑property training opportunities.
• Ensure compliance with local statutory L&D requirements (e.g., NITA) and maintain an up‑to‑date training calendar.

Required profile

• Proven experience in learning and development within a hospitality or similar service environment.
• Strong ability to conduct learning needs analyses and translate findings into actionable training plans.
• Excellent organizational and reporting skills, with a focus on compliance and quality.
• Effective communication and coaching abilities to support leaders at all levels.

Required skills

• Proficiency with e‑learning platforms and Learning Management Systems, specifically the Accor HERO Learning Portal.
• Experience managing training budgets and coordinating internal and external training providers.
• Knowledge of local statutory L&D requirements (e.g., NITA).

What we offer

• Opportunities for professional growth within the Accor network.
• Dynamic work environment that values creativity, adaptability and responsible hospitality.