Assistant Vice President Domain Support

About the role

The Assistant Vice President Domain Support leads the Domain Support team, overseeing maintenance and support of the bank's enterprise domain operations, ensuring services meet budget and performance targets.

Key responsibilities

• Manage and support non‑core servers and infrastructure applications such as Active Directory, Exchange, Archiving, Enterprise Backup, ECC and SharePoint.
• Administer all servers across data centers, disaster‑recovery sites and branches, applying patches, upgrades and performing proactive maintenance.
• Develop and enforce IT standards, KPIs and best practices for domain operations, and lead continuous‑improvement initiatives.
• Coordinate with internal customers, auditors, compliance and risk functions to ensure service level agreements and regulatory requirements are met.
• Lead vendor selection, contract management and recruitment processes for the department.

Required profile

• Bachelor’s degree in Computer Science, Computer Engineering or related discipline.
• Minimum 10 years of experience in financial services focusing on systems management, network design, implementation and maintenance.
• Proven leadership experience managing technical teams in a 24‑hour support environment.

Required skills

• Microsoft Active Directory administration
• Exchange Server, SharePoint, Enterprise Backup, ECC
• SQL Server, IIS, Terminal Services
• Server hardware diagnostics, patching and upgrades
• Disaster Recovery planning and testing