B2C Service Consultant – Field Sales

About the role

The Field Force Service Consultant sells telecom connections, especially home internet, directly to customers through door‑to‑door and other face‑to‑face channels. Reporting to the Field Force Team Leader/Retail Manager, the role is focused on achieving sales targets while delivering excellent customer service in the assigned territory.

Key responsibilities

• Prospect and approach potential customers in the assigned area to sell telecom services, including mobile connections, data plans and home internet.
• Conduct door‑to‑door sales, visit residential areas, businesses and corporate offices to promote and close sales.
• Generate new leads through cold calling, referrals, networking events and community interactions.
• Maintain up‑to‑date product knowledge and present solutions that match customer needs.
• Provide post‑sales support, resolve customer inquiries and ensure high satisfaction.
• Enter accurate data into the CRM system and report sales performance to the Team Leader.

Required profile

• Proactive and self‑motivated with a strong drive to meet and exceed sales targets.
• Excellent communication and interpersonal skills for face‑to‑face interactions.
• Ability to build and maintain relationships with individual customers and local businesses.
• Strong organizational skills to track leads, sales activities and follow‑ups.
• Willingness to work independently in the field and adapt to varying customer needs.

Required skills

• Experience using CRM systems for data entry and sales tracking.