Beauty Consultant - Sephora Qatar

About the role

Sephora is looking for a Beauty Consultant in Qatar, reporting to the Store Manager or Store Director. As the face of Sephora on the shop floor, you create an inspiring, inclusive and personalised beauty experience for every client, building loyalty, driving store sales and KPIs, and upholding Sephora's brand, operational and visual standards.

Key responsibilities

• Welcome clients, understand their needs and deliver a personalised experience; build long-term relationships and enrol clients in the loyalty programme
• Advise on products and routines across makeup, skincare, fragrance and haircare, and deliver in-store beauty services to the Sephora standard
• Demonstrate new launches, Sephora Collection and exclusive brands, and support brand activations and events
• Use selling techniques to maximise baskets through cross-selling, samples and services, and contribute to monthly turnover and KPIs
• Use in-store digital tools and support omnichannel services such as Click & Collect and online order pick-ups and returns
• Follow cash handling, returns, exchanges, health and safety and hygiene policies, and support merchandising, stock counts, loss prevention and store audits
• Report maintenance issues and follow up until they are resolved

Required profile

• Minimum 1-2 years' experience in retail sales, with proven success in sales and client service
• Experience in beauty, cosmetics or luxury retail is preferred
• High school diploma; a diploma or certification in beauty, makeup or cosmetology is a plus
• Good knowledge of beauty products and trends, with basic skincare knowledge; makeup application skills are an advantage
• Punctual, reliable, flexible with retail shifts including weekends and public holidays, and an English speaker (minimum intermediate for OGCC, basic for KSA); Arabic is a plus for OGCC and mandatory for KSA

Required skills

• Strong selling and clienteling techniques
• Excellent communication and interpersonal skills
• Comfortable using digital tools and point-of-sale systems