Butler (Female)

About the role

Kempinski is hiring a female Butler in Doha, Qatar, within its Rooms Division, Front Office and Guest Services area. The Butler provides a range of personalized services to hotel guests, such as wake-up calls, newspaper delivery and shoeshine, in a friendly and caring manner according to Kempinski's policies and procedures and LQA standards.

Key responsibilities

• Meet VIP guests upon arrival, assist with packing and unpacking, and introduce yourself after check-in, escorting guests to their rooms and explaining facilities.
• Coordinate with Room Service the delivery of fruits for VIP guests and prepare and replenish VIP fruit baskets daily until departure.
• Coordinate luggage handling with the Concierge for arriving and departing guests and check guests in and out when needed.
• Answer guest requests and questions by telephone or in person, provide information and refer matters to the right people.
• Provide personalized wake-up service with tea or coffee, and help with shoeshine, packing and unpacking, and collecting and delivering laundry and dry cleaning.
• Stay informed about hotel promotions, product knowledge, VIP arrivals and upcoming events.

Required profile

• Operational knowledge of Front Office, Food and Beverage or Housekeeping operations.
• Knowledge of VIP welcoming protocol.
• Ability to deliver personalized, efficient and professional guest service.

Required skills

• Microsoft Office (Word, Excel and PowerPoint)
• Opera
• Basic knowledge of Micros