Call Centre Sales & Experience Consultant

About the role

The Sales & Experience Consultant works from the Head Office as the first point of contact for prospective and existing members. The role drives outbound and inbound interactions to generate leads, set appointments and support member retention across the Society portfolio.

Key responsibilities

• Contact new and existing leads via phone, WhatsApp, email and digital channels, qualifying them and booking appointments for in‑club consultants.
• Achieve daily, weekly and monthly targets for appointments, conversions and lead response SLAs.
• Maintain accurate CRM records, call notes and pipeline visibility for forecasting.
• Conduct proactive service and retention calls, support renewal reminders and win‑back campaigns.
• Handle inbound enquiries and complaints, resolving issues at first contact and escalating when necessary.
• Collaborate with in‑club teams to maximise appointment show rates and ensure seamless handover of prospect information.

Required profile

• Previous experience in a call centre, telesales or customer‑service environment.
• Professional telephone manner with ability to handle objections and complaints.
• Flexibility to work shifts, evenings and weekends as required.
• Arabic and English language skills are preferred.

Required skills

• Proficiency with CRM systems for data entry and pipeline management.
• Strong command of Microsoft Office applications.