Cantonese-Speaking Customer Services Agent, Contact Centre

About the role

Doha Contact Centre is hiring Cantonese-speaking Customer Services Agents to join its team in Doha, Qatar. You will provide customer support to Cantonese-speaking customers and also assist English-speaking customers, using telephone, email and web chat. The role includes creating and modifying reservations, handling tickets and fares, and supporting e-commerce, trade and frequent flyer programmes.

Key responsibilities

• Respond professionally to inbound calls and customer queries
• Sell, up-sell and cross-sell Qatar Airways products and services
• Create new reservations and make changes to existing ones
• Provide fare quotes and handle issuance and re-issuance of tickets
• Handle multi-product and multi-service queries, escalating to senior staff when needed
• Support e-commerce, trade and frequent flyer programme activities
• Process ticket refunds

Required profile

• High school qualification with 1 year of customer service experience; GDS (Amadeus) experience is an added advantage
• IATA or airline basic tariff course certification considered
• Bilingual, fluent in English and Cantonese
• Flexible to work shifts, including night shifts

Required skills

• Computer literacy and good typing skills
• Excellent communication and active listening skills
• Able to manage calls in a high-volume, fast-paced environment
• Customer-focused, polite and adaptable to change

What we offer

• Five weeks of classroom training followed by four weeks of on-the-job training on Amadeus and Qatar Airways products
• Competitive salary package, travel benefits and relocation support for those living outside Wroclaw
• Annual leave and other benefits under local labour law

To apply, upload your CV and complete the online application.