CBMS & CFADS Server / Application Engineer

About the role

Madre Integrated Engineering is looking for a subject-matter expert and Level-3 support engineer for the CBMS and CFADS server and application systems in the Operations Centre. The role owns the deep technical health of the system, resolves issues that Level-2 cannot, and drives out root causes.

Key responsibilities

• Provide advanced diagnostics at system, application and infrastructure level.
• Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance, and coordinate manufacturer releases and upgrades.
• Own preventive-maintenance procedures and predictive monitoring.
• Maintain design documents, SOPs and the knowledge base, and mentor and sign off Level-2 competence.
• Provide technical assessment to the Change Advisory Board for system changes.
• Maintain the servers and applications, monitor health and interfaces, and apply patches under change control.

Required profile

• Server and application administration, with relevant CBMS/CFADS application or product training.
• ITIL Foundation certification.
• 5 or more years of hands-on experience with the specific system in a comparable environment.

Required skills

• Deep product knowledge of CBMS and CFADS.
• Diagnostics and root-cause analysis skills.
• OEM liaison and documentation and mentoring.