Credit & Onboarding Officer

About the role

Wafir, a Qatar‑based fintech operating in the QCB FinTech Regulatory Sandbox, is seeking a Credit & Onboarding Officer. You will review new customers, assess their affordability, and support the collection of missed payments while working closely with the Risk & Onboarding Officer.

Key responsibilities

• Review customer applications and identity documents (QID, salary certificates, national address) and verify salary and monthly commitments against Wafir's credit policy.
• Recommend approved credit limits, prepare exception files, and escalate suspicious activity to the Compliance team.
• Monitor member payments, flag early warning signs, contact overdue members, and agree payment plans within policy.
• Maintain audit‑ready customer and credit records, prepare data for monthly reports, and follow SOPs while suggesting improvements.

Required profile

• 3–5 years of experience in credit analysis, KYC/onboarding or collections at a bank, finance company or fintech in Qatar or the GCC.
• Experience with salary‑based affordability or debt‑burden assessment and familiarity with KYC/CDD and credit bureau data.
• Strong attention to detail, comfortable reviewing documents at volume, and good Excel skills.
• Professional English speaker, preferably Arabic, with clear, respectful communication on difficult payment conversations.