Customer Service Advisor

About the role

The Customer Service Advisor will act as the first point of contact for clients, delivering prompt and professional assistance across multiple channels. This role requires the ability to thrive in a fast‑paced, time‑sensitive environment while maintaining high service standards.

Key responsibilities

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and policies.
• Resolve complaints and issues efficiently, escalating when necessary.
• Maintain detailed records of interactions in the company’s system.
• Adhere to established procedures and quality standards.

Required profile

• Proven ability to work under pressure in a fast‑paced environment.
• Sound educational background with knowledge of the service industry (advantageous).
• Excellent oral and written communication skills; English required, Arabic preferred.
• High tolerance for stress and ability to follow policies and procedures.
• Strong relationship‑building and interpersonal abilities.
• Team‑oriented mindset and willingness to contribute to a busy team.

Required skills

What we offer

• Strong career support within an international environment.
• Positive company culture and collaborative colleagues.
• Comprehensive benefits program.