Customer Success Executive

About the role

Red Castle is seeking a Customer Success Executive to lead the strategic success plan for its clients in Doha. The role focuses on understanding customer business goals, driving adoption, and ensuring long‑term value realization across the portfolio.

Key responsibilities

• Deeply understand each customer’s business objectives, environment, pain points and operational maturity.
• Build and nurture executive‑level relationships to gain a holistic view of immediate needs and ongoing programs.
• Accelerate customers through the value lifecycle to achieve expected outcomes.
• Provide insights based on best practices for architecture, implementation, adoption and migrations.
• Orchestrate post‑sales resources across the company and partners, including accelerators and ATX, to deliver a unified success path.
• Develop and present quarterly success reviews.
• Align success strategy with overall account team goals and leverage partners where appropriate.
• Represent Red Castle at the highest levels within customer organizations.
• Advocate innovation and lead change initiatives.
• Serve as the primary spokesperson and ambassador for customer success.
• Use quantitative and qualitative analysis to drive operational excellence in customer and partner engagement.
• Provide detailed, documented requirements to cross‑functional teams to improve the customer experience.
• Deliver bi‑weekly metric reports integrating results across routes to market.

Required profile

• Strategic, self‑driven thinker capable of developing and implementing go‑to‑market strategies across the customer lifecycle.
• Proven ability to work independently and collaborate with cross‑functional teams to ensure a seamless customer experience.
• Experience interpreting quantitative customer metrics such as health scores, NPS/CSAT and ARR to drive adoption and renewal.
• Customer‑obsessed mindset with strong knowledge of success stories, KPIs and best practices.
• Excellent relationship builder who can align and collaborate with business unit executives, sales, delivery, consulting and partner leaders.

Required skills

• None specified