Desktop Support Technician – End-to-End IT Support

About the role

We are looking for a Desktop Support Technician to provide comprehensive technical assistance for desktop and laptop environments. You will be the first point of contact for end‑users, handling both on‑site and remote issues while ensuring devices remain secure and up‑to‑date.

Key responsibilities

• Deliver end‑to‑end support for desktops, laptops, printers, scanners and other peripherals.
• Perform IMAC (Install, Move, Add, Change) activities and break/fix tasks.
• Manage the full device lifecycle: configuration, patching, OS imaging, and vendor hardware replacements.
• Use SCCM, Intune and ServiceNow for asset tracking, ticket resolution and remote assistance.
• Administer software installations, updates and security patches in line with IT policies.
• Provide remote and deskside support for Microsoft Office, Outlook, VPN clients and other business applications.
• Ensure compliance with security protocols, antivirus monitoring and desktop policy enforcement.
• Offer VIP support and act as the primary onsite contact during critical escalations.
• Assist with Active Directory user account tasks and basic macOS device handling.
• Maintain accurate documentation of incidents, hardware inventory and technical guides.

Required profile

• Proven experience in desktop and end‑user support within a corporate environment.
• Familiarity with IMAC processes and device lifecycle management.
• Ability to work independently and prioritize multiple tickets.
• Strong communication skills for interacting with users at all levels.

Required skills

• SCCM
• Microsoft Intune
• ServiceNow
• Windows operating systems
• macOS (basic handling)
• Microsoft Office suite (including Outlook)
• VPN client configuration
• Active Directory user management
• Printer, scanner and peripheral troubleshooting
• Antivirus and security patch management