Food & Beverage Attendant

About the role

The Food & Beverage Attendant will deliver high‑quality service in a hotel restaurant and room‑service environment, acting as a brand ambassador and ensuring guest satisfaction at every touchpoint.

Key responsibilities

• Follow voco® F&B service sequences, SOPs and grooming standards.
• Attend daily briefings, trainings and performance reviews.
• Take accurate orders, note dietary requirements and promote menu items through suggestive selling.
• Serve food and beverages with attention to timing, presentation and quality; check back with guests to ensure satisfaction.
• Operate POS systems accurately and handle cash/transactions.
• Maintain cleanliness of tables, silverware, glassware and work stations.
• Support buffet service, replenishment and guest flow.
• Handle room‑service orders, deliver promptly, set up trays and clear after service.
• Assist with banquet event orders, set‑up and breakdown of events, and outdoor catering.
• Provide information on hotel facilities, amenities and local attractions while maintaining guest confidentiality.

Required profile

• Professional appearance and adherence to uniform and grooming standards.
• Strong communication skills with kitchen and service teams.
• Ability to work efficiently in a fast‑paced environment and manage multiple guest requests.
• Attention to detail and proactive problem‑resolution.

Required skills

• Proficiency with POS systems.