Food & Beverage Manager

About the role

The Food & Beverage Manager is responsible for all food and beverage operations, including culinary, restaurant, beverage and room service. The role oversees guest and employee satisfaction, maintains standards and meets or exceeds financial goals, while developing and implementing the food and beverage business plan. It is a full-time management position.

Key responsibilities

• Develop and maintain budgets, manage financial, employee engagement and guest satisfaction plans, and keep a positive cost management index for kitchen and restaurant operations.
• Lead the Food & Beverage department (not catering sales), supervise employees and manage day-to-day operations, stepping in for staff when needed.
• Oversee culinary, restaurant, beverage and room service operations and coach, mentor and counsel team members.
• Ensure exceptional customer service, respond quickly to guest concerns, take ownership of complaints until resolved, verify banquet functions meet standards and set service expectations.
• Manage human resources activities: guide subordinates, set performance standards, conduct timely performance reviews, promote fair treatment and open-door policies, and develop training programs.
• Comply with corporate accounting procedures, communicate information clearly and drive departmental communication through logs, meetings and reports.

Required profile

• High school diploma or GED, or a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or a related major.
• 4 years of experience in food and beverage, culinary or a related field, or 2 years of experience with a 2-year degree.