Outlet Supervisor (Arabic Speaker)

About the role

The Outlet Supervisor oversees daily restaurant operations at a Kempinski outlet in Doha, Qatar, ensuring food and beverage service meets Kempinski's standards and values. The role focuses on driving sales, maximising guest satisfaction and delivering courteous, professional, efficient and flexible service. It is a permanent, full-time position.

Key responsibilities

• Supervise the Head Waiter/Waitress, Waiter/Waitress and Host/Hostess, and report to the Assistant Restaurant Manager or Restaurant Manager.
• Manage the service team, delegate tasks appropriately and ensure the outlet is developed entrepreneurially to generate more business.
• Drive sales to the outlet's full potential while adhering to the budget.
• Adhere strictly to hotel rules, policies on fire and safety, and hygiene regulations including HACCP.
• Keep the workplace and surroundings clean and organised, and monitor operating supplies and equipment to reduce spoilage and wastage.
• Perform opening and closing procedures for the outlet.
• Handle guest enquiries courteously, report guest complaints and feedback to supervisors and follow up on complaints.
• Know all hotel services and products, and explain and upsell items offered by the department, offering alternatives.
• Operate the existing POS system according to the assigned training level.