Food & Beverage Operation Manager

About the role

Sheraton Hotels & Resorts is hiring a Food & Beverage Operation Manager in Doha, Qatar. The position covers all food and beverage operations, including culinary, restaurant, beverage and room service, and is responsible for guest and employee satisfaction, standards and financial goals. It also involves developing and implementing the food and beverage business plan.

Key responsibilities

• Develop and maintain budgets, manage financial, employee engagement and guest satisfaction plans, and keep costs under control in the kitchen and restaurant.
• Manage the Food & Beverage department (not catering sales), supervise staff and oversee day-to-day operations, including culinary, restaurant, beverage and room service.
• Provide coaching, mentoring and training, set clear expectations and drive continuous improvement.
• Deliver exceptional customer service, resolve guest complaints and ensure banquet functions meet high standards.
• Guide subordinates, conduct performance reviews, promote fair treatment and open-door policies, and develop training programmes.
• Comply with corporate accounting procedures and communicate effectively within the department.

Required profile

• High school diploma or GED, or a 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or a related field.
• 4 years of experience in food and beverage, culinary or a related area, or 2 years of experience with a 2-year degree.