Front Office Internship

About the role

Mondrian Doha, a luxury hotel in West Bay Lagoon, Qatar, is offering an internship in the front office. The role covers welcoming guests, handling registrations and requests, and keeping the reception area running smoothly.

Key responsibilities

• Welcome, greet and check guests in, and inform them about the hotel, its services, the city and local happenings
• Treat guests according to their type: confirmed or claimed reservations, walk-ins, VIPs and groups
• Follow up on arrivals, including registration card modifications, special requests, rate and room changes and account or reservation inquiries
• Handle guest requests, accidents and thefts promptly, within a 20-minute response time, and record everything in HotSos or the hotel's recording process
• Keep the reception handover book updated and pass guest feedback to the manager on duty
• Protect guest privacy and security, following the hotel's confidentiality standards
• Manage supplies, control par stock and order what is needed
• Adhere to hotel credit policies for cash, credit card, account, voucher, third-party and international currency payments
• Encourage up-selling to maximise rates and keep work areas clean