General Manager - Hotel, Doha

About the role

The General Manager leads the overall operation of the hotel, aiming to maximise performance, profitability and return on investment. The role focuses on a positive, productive work environment, exceptional guest service and compliance with quality and operational standards, while keeping hotel standards aligned with new industry innovations.

Key responsibilities

• Develop and monitor financial and operational plans, create annual budgets and business plans, and recommend capital improvements.
• Deliver superior guest service, resolve complaints and requests promptly, and maintain product quality and service standards.
• Set up and run preventative maintenance programmes and oversee security to protect guests, colleagues and assets.
• Build marketing strategies, sales plans and yield management to boost revenue, RevPAR and occupancy; optimise banquet and outlet space and manage IT and rental income.
• Work with the Regional Corporate Office, liaise with government authorities and handle media and community relations.
• Drive colleague development, build HR functions covering motivation, training, pay and benefits, and comply with local labour regulations.
• Mentor colleagues and uphold health, safety and environmental procedures.