Guest Experience Agent

About the role

We are looking for a Guest Experience Agent to join Fairmont Doha, a luxury hotel located in the iconic Katara Towers. In this role you will be the main point of contact for guests, delivering personalised service that reflects Fairmont’s high standards of hospitality.

Key responsibilities

• Deliver warm, gracious, and engaging service in line with Fairmont brand standards and the Service Promise.
• Anticipate guest preferences and curate personalised experiences throughout the stay.
• Welcome and engage with guests in public areas, maintaining a visible and approachable presence.
• Handle guest inquiries, requests, and concerns promptly, professionally, and with empathy.
• Coordinate special occasions, VIP arrivals, amenities, and bespoke guest experiences.
• Take ownership of service recovery, ensuring concerns are resolved efficiently and thoughtfully.
• Maintain accurate guest profiles and preferences within the hotel system.

Required profile

• Passionate about service excellence and creating memorable moments for guests.
• Thrives in a fast‑paced luxury hospitality environment.
• Strong interpersonal skills with the ability to build genuine connections.
• Attention to detail and a proactive, solution‑oriented mindset.

Required skills