Guest Relations Supervisor (Arabic Speaker)

About the role

A full-time, non-management Guest Relations Supervisor position at an Autograph Collection hotel in Doha, Qatar. The role covers front desk operations such as check-in, account setup, payments and reporting, and also includes supporting team development and following company policies.

Key responsibilities

• Process guest check-ins: verify identity and payment method, assign rooms, activate and issue room keys, and set up accurate guest accounts
• Enter Marriott Rewards information and ensure rates match market codes, documenting exceptions
• Secure payment before issuing keys, verify and adjust billing, and handle vouchers, paid-outs and charges
• Balance and drop receipts, count and secure the bank at the start and end of shift, and obtain manual authorizations
• Compile and review daily reports, logs and contingency lists, and complete cashier and closing reports
• Supply guests with directions and property information, accommodate requests and follow up until they are met
• Notify Loss Prevention/Security of guest theft reports and assist management in training, evaluating and coaching staff
• Follow company policies, report accidents and unsafe conditions, complete safety training, and protect company assets
• Welcome guests, assist people with disabilities, and use clear, professional language and proper telephone etiquette

Required profile

• High school diploma or G.E.D. equivalent
• At least 1 year of related work experience
• At least 1 year of supervisory experience
• Ability to stand, sit or walk for long periods and lift objects up to 10 pounds