Guest Relations Team Leader

About the role

The Guest Relations Team Leader ensures that every guest receives accurate information, prompt assistance, and a memorable experience at our Doha property. You will act as the primary point of contact for guest inquiries, coordinate with internal departments, and uphold Marriott’s standards of wonderful hospitality.

Key responsibilities

• Provide guests with directions, property amenity details, and local area information.
• Coordinate with Bellperson, Front Desk, Housekeeping, Engineering, Security, and other teams to resolve guest requests.
• Follow up with guests to confirm satisfaction and record all messages accurately.
• Handle special requests, VIP arrivals, and ensure appropriate escort and amenity delivery.
• Maintain compliance with company policies, safety procedures, and confidentiality standards.
• Promote a welcoming atmosphere, use clear professional language, and support team goals.
• Identify and suggest improvements to increase efficiency, quality, and cost‑savings.
• Perform physical duties such as standing, walking, and lifting items up to 10 lb.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work or supervisory experience required.
• Ability to communicate clearly in English.
• Willingness to work full‑time onsite in Doha.

Required skills

What we offer

• Opportunity to work with a global hospitality leader.
• Inclusive, diverse workplace that values all backgrounds.
• Training and development programs to advance your career.