Guest Service Agent

About the role

We are looking for a warm, proactive Guest Service Agent to join the Front Office team at Mövenpick Hotel Doha. You will be the first point of contact for guests, ensuring a seamless experience from arrival to departure.

Key responsibilities

• Greet guests professionally, manage check‑in and check‑out procedures.
• Handle room assignments, key issuance and update guest preferences in the PMS.
• Respond to guest inquiries, special requests and provide accurate hotel and local information.
• Coordinate with Housekeeping, Engineering and other departments to ensure room readiness and timely service delivery.
• Upsell room categories and promote hotel services to maximize revenue.
• Manage incoming calls, messages and guest requests courteously.
• Process payments, room charges, deposits and refunds accurately.
• Maintain lobby and front‑desk area cleanliness and adhere to security and confidentiality protocols.

Required profile

• Previous experience in a Guest Service Agent, Front Desk or similar hotel customer‑service role.
• Strong communication and interpersonal skills with a guest‑first attitude.
• Ability to multitask, stay calm under pressure and work in a fast‑paced environment.
• Professional appearance, grooming and positive attitude.
• High school diploma or equivalent; hospitality qualifications are a plus.
• Willingness to work shifts, weekends and public holidays.

Required skills

• Proficiency with hotel PMS such as Opera or Fidelio.
• Good computer skills, including Microsoft Office applications.