Guide Supervisor

About the role

We are looking for an experienced Guide Supervisor to lead and coordinate teams that provide visitor guidance, customer assistance, and crowd management at our projects in Doha. The role ensures that frontline personnel deliver clear, professional, and consistent support to all visitors while maintaining high standards of safety and service.

Key responsibilities

• Supervise and coordinate assigned guides and frontline staff across designated locations.
• Allocate personnel to operational areas and conduct daily briefings.
• Monitor attendance, appearance, and performance of team members.
• Ensure effective visitor guidance, crowd movement, and resolution of visitor queries.
• Escalate operational issues and coordinate with Operations, Security, Traffic Control, and HSE teams.
• Support emergency and evacuation procedures and prepare basic shift and incident reports.
• Maintain high standards of customer service throughout all interactions.

Required profile

• Previous supervisory experience in events, hospitality, customer service, security, facilities, or large public venues.
• Strong team‑management and communication abilities.
• Fluent English; Arabic is a strong advantage.
• Experience managing teams in busy, high‑footfall environments, preferably in Qatar or the GCC.
• Flexibility to work shifts, weekends, and variable operational schedules.

Required skills